One phone call is usually enough to scope the job and put a price in writing. If now isn’t a good time, leave a number and a sentence about what’s not working — a person, not an autoresponder, replies the same working day.
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Support is remote-first and covers the whole of the UK; engineer visits are arranged for anything that needs hands on site. We don’t publish prices and we don’t do pressure — if we’re not the right fit, we’ll say so on the first call.