Services · 01

Managed IT support

Your IT department, run by us — or extra hands and out-of-hours cover for the IT people you already have. One monthly contract, unlimited support, and a helpdesk that treats “my email is broken” with the urgency it deserves.

Managed IT support — contract specification CW-201 Rev A Sheet 02
No.PropertyValueRemark
01SupportUnlimitedNo per-ticket charges, no clock-watching
02Monitoring24 / 7Servers, endpoints, backups, patching
03ResponseIn writingPriority-based times, agreed in the contract
04On-siteAs neededScheduled visits or call-outs, UK-wide

Cover hours and response times are set per contract, not copied from a brochure — they depend on how your business actually runs.

How it starts

Taking over without the drama

Switching IT provider feels risky, so we’ve made the first month boring by design: we audit what you have, document it (often for the first time), take over the monitoring, and only then start changing things. Your old provider hands over passwords and walks away; your staff just notice the phone gets answered faster.

What it costs

A monthly price per user or per device, fixed for the contract. We don’t publish rates because a ten-person accountancy firm and a two-hundred-person manufacturer are not the same job — call us, and after one conversation you’ll have a written quote and a straight answer on whether we’re the right fit.

Who it suits

Asked often

Before you call

Are we too small / too big for you?
We support businesses from one person to well over a thousand — and we act as backup support for in-house IT teams.
Do we have to sign for years?
Contract terms are agreed per client. We’d rather keep you by being good than by holding the paperwork.
Can you work alongside our internal IT?
Yes — co-managed support is common: we take the helpdesk and monitoring, your team keeps the projects, or the other way round.
The call

Get a quote in one conversation

Tell us head count, sites and what’s hurting. We’ll come back with a written monthly price and a migration plan.